Can you keep your landline number in a care home?

Comfort and Continuity with Phonely

Moving into a care home is a major life transition and with it can come feelings of disorientation. A familiar landline number and handset can anchor residents in the comfort of home, making calls to loved ones feel just as easy and reassuring as before.

With Phonely, you can keep your existing landline number without interruption. Our simple process and UK-based support mean you won’t have to update contacts or miss calls during the transfer.

You Can Keep Your Number

Good news: you don’t have to give up your number when you move to a care home. Phonely’s simple porting service lets you transfer your existing landline number to our VoIP network so friends and family dial the same number they always have, and you keep hearing that familiar ring.

All You Need Is Broadband

Most care-home rooms provide at least one ethernet port. Just plug Phonely’s compact VoIP adapter into that port and connect your existing phone:

1. Broadband check: Confirm there’s an active ethernet port in the room.
2. Adapter setup: Plug the adapter into the wall and your phone.
3. Power it up: Connect the adapter to power, and you’re ready to go.

That’s it—no engineer visits required.

How Porting Works in Three Easy Steps

1. Sign up & choose to keep your number.
2. Receive our adapter & pre‑filled form. Confirm your details, sign, and return by email or post.
3. We handle the rest. We coordinate with your old provider. In 7–14 working days, your number moves over—without missing a single call.

Why Keeping Your Handset Helps

• Easier transition: No new buttons to learn or unfamiliar menus to navigate.
• Emotional connection: Hearing a known ringtone and dialing a familiar shape builds confidence.
• Instant calls: Family and friends continue using the same number—and you pick up just like always.

Peace of Mind for Families

Knowing your loved one can call out and receive calls without confusion brings real relief. Our UK‑based support team is always ready to answer questions and guide you through setup—without tech jargon.

Getting Started

1. Check broadband availability: Ask the care home about ethernet ports.
2. Give us a call or sign up for Digital Voice here
3. Keep your number & keep calling: Plug in, sign off, and enjoy uninterrupted connections.

Stay connected to home, no matter where you live.
Phonely makes it simple to hold onto the phone number you know and love—just another way we bring comfort and familiarity to care-home living.