Can I Keep My Landline with Virgin Media?

As Virgin Media rolls out its new full-fibre broadband network, it is using a technology called XGS-PON technology, many customers are wondering: Can I still have a landline? The short answer is not yet on the new fibre-only network. Here’s why, and what your options are.

Why There’s No Landline on Virgin’s New Fibre

1. Moving Away from Copper

Virgin’s XGS-PON fibre broadband doesn’t use the old copper telephone lines. That means there’s no infrastructure for traditional landlines (PSTN) anymore. This aligns with the UK’s nationwide plan to shut down the copper phone network by 2027.

2. No Digital Voice Yet for XGS-PON

On their older coaxial network, Virgin Media offers Digital Voice, a phone service delivered over broadband via their Hub. But this hasn’t been extended to their new full-fibre network yet. If you’re connected via XGS-PON, there’s currently no built-in option for voice service even though your router may have the socket for it.

3. You’ll Need Home VoIP (If You Want a Phone)

If having a home phone is important to you, you’ll need to:

• Choose a broadband-only Virgin Media plan
• Sign up with Phonely
• Use a VoIP adapter or app to make and receive calls

Keeping Your Landline with Phonely

Good news—you can keep your landline with Phonely, even on Virgin’s new fibre network. Phonely is a digital voice provider designed specifically for the broadband era. With Phonely, you can:

• Keep your existing number (number porting available)
• Plug a standard phone into our VoIP adapter
• Make and receive calls using your existing broadband connection

It’s a simple, affordable way to retain a landline experience without relying on copper lines or bundled phone services.

Where Is Virgin’s New XGS-PON Fibre Available?

Virgin Media, in partnership with nexfibre, is rolling out XGS-PON full-fibre to millions of homes. Some of the early deployment areas include:

• Rotherham (Wickersley, Maltby, Dinnington) – 17,000+ homes
• York – 13,000+ homes
• Northallerton – ~8,000 homes coming soon
• Witham, Essex – 9,000+ homes

To check your area:

• Visit the Virgin Media postcode checker
• Look for 2 Gbps package availability—this usually means XGS-PON

Virgin’s new fibre network is fast, future-proof—and currently landline-free. But with providers like Phonely, you don’t have to give up your home phone. Phonely makes it easy to stay connected using digital voice over your new broadband service.

Why You Might Still Miss a Traditional Line

• Emergency calls during power outages (analogue lines once powered themselves).
• Keeping your familiar number.
• Alarms, telecare devices or door-entry systems tied to analogue lines. You will need to check with your provider of these before you make the move as it could stop them from working.
• The comfort of a simple dial-tone and handset.

Without a voice service at Day 1 of your fibre install, you’ll have data but no phone port. That’s where Phonely steps in.

Final Thoughts

Virgin’s new fibre network is fast, future-proof and currently landline-free. But with Phonely, you don’t have to give up your home phone.

Phonely makes it easy to stay connected using digital voice over your new broadband service.