Can I Keep My Landline with Virgin Media (on Virgin’s New Fibre Network)?

As Virgin Media rolls out its new full-fibre broadband (using cutting-edge XGS-PON technology), many customers are asking: Can I still have a landline phone if I switch to Virgin’s fibre?

The short answer is not directly through Virgin’s new fibre network, it currently doesn’t include a traditional landline service. However, that doesn’t mean you have to give up your home phone.

With a service like Phonely, you can keep your landline number and continue making calls over your Virgin fibre connection. In this guide, we’ll explain why Virgin’s fibre is landline-free by default, and how Phonely lets you keep your landline number and phone service when you upgrade to Virgin’s ultrafast broadband.

Why There’s No Landline on Virgin’s New Full-Fibre (XGS-PON)

Moving Away from Copper Phone Lines

Virgin Media’s new XGS-PON full-fibre broadband doesn’t use the old copper telephone wires at all. Traditional landlines (PSTN) relied on those copper lines, so if they’re gone, there’s no infrastructure for a classic analogue landline anymore. This is part of a wider nationwide upgrade, the UK plans to shut down the old copper phone network entirely by 2027. In short, Virgin’s fibre network is built purely for internet data, not for the legacy phone system.

No Digital Voice Service on Virgin Fibre

On Virgin’s older cable (coaxial) network, they introduced a Digital Voice service, basically VoIP via the broadband hub, to replace the old landline. But on the new full-fibre XGS-PON network, Virgin has not launched an equivalent Digital Voice phone service. Your new fibre router might even have a phone socket, but it currently doesn’t work because there’s no built-in landline option if you’re on the XGS-PON network.

You’ll Need to Use a VoIP (Internet Phone) for Home Phone Service

So, what if you still want a home phone on Virgin’s fibre? The only way is to use an independent Voice-over-IP (VoIP) service that works over your broadband. In practice, that means you should:

• Choose a broadband-only plan from Virgin (do not add a Virgin phone line, since they can’t provide one on fibre).
• Sign up with a digital home phone provider like Phonely (this lets you transfer your existing landline number or get a new one).
• Use a VoIP adapter or get a new VoIP handset to make and receive calls over the internet (instead of via a wall phone socket).

In other words, Virgin will supply your broadband, and Phonely (or another VoIP provider) will supply your phone service separately. This way, you get your superfast fibre internet and still keep your trusty landline number and handset by running your calls through your internet connection.

Ready to keep your landline on Virgin’s fibre? It’s easy, explore our plans or call 0800 112 5000 to get set up with a digital landline service today.

With Phonely, you won’t miss any calls when you switch to fibre!

Keeping Your Landline with Phonely, How It Works

Good news, you can keep your landline phone service on Virgin’s new fibre network by using Phonely. In fact, Phonely is designed specifically for situations like this. It’s a modern digital voice provider (VoIP service) that works over any broadband connection, fully compatible with Virgin Media’s fibre (and all other UK internet providers). Here’s what Phonely lets you do:

• Keep your existing phone number. We offer number porting, so you can bring your current landline number with you to Phonely (no need to change the number everyone knows).
• Use your regular telephone. You can plug a standard home phone into our VoIP adapter device and make/receive calls like you’re used to.
• Make and receive calls over the broadband. Your calls will go through your Virgin fibre internet connection instead of the old phone line, but to you it feels the same. The call quality is crystal-clear and reliable.
• Enjoy an affordable, flexible plan. Phonely’s digital landline plans are budget-friendly, there’s no costly line rental. (For perspective, traditional landline packages often cost £20+ a month, whereas Phonely’s plans start at just £9.97 per month.) You pay less and still get unlimited or ample minutes, voicemail, caller ID, and more.

In short, Phonely gives you a “digital landline” over Virgin’s fibre. It feels just like a normal landline to use, but it’s delivered via your internet. You get the same dial tone, same ringing phone, and the same number, just without any copper wires. It’s a simple, modern, and affordable way to retain your home phone.

Don’t want to lose your home phone when switching to fibre? Keep your number and stay connected with Phonely’s digital landline! View Phonely plans & pricing to sign up now, or call 0800 112 5000 for friendly help with bringing your landline over to Phonely.

Where Is Virgin’s New XGS-PON Fibre Available?

Virgin Media (in partnership with nexfibre) is rapidly rolling out the XGS-PON full-fibre network to millions of homes across the UK. Initial launch areas in 2023 – 2024 included parts of South Yorkshire and Yorkshire (e.g. Rotherham – Wickersley, Maltby, Dinnington), York, Northallerton, and Witham in Essex. Throughout 2025, the rollout has expanded to many more towns and cities, for example, Worcester saw 13,000 homes get full fibre in 2025, and even parts of Sheffield and other regions, such as Wrexham, are coming online with Virgin’s service. In fact, as of late 2025 Virgin Media O2’s full-fibre network (including nexfibre areas) has passed over 7 million premises nationwide, and it’s growing every month.

To check if Virgin’s new fibre is available at your address (or coming soon):

• Use the Virgin Media postcode checker on Virgin’s website. If the checker shows the option for a “Gig1” or 2 Gbps broadband package, that’s a strong sign you’re in an XGS-PON full-fibre area (those top speeds are only on the new fibre).
• Alternatively, look for Virgin’s “Full Fibre” or “Future-proof fibre” branding in your offers. You can also sometimes tell by the installation, new fibre areas don’t require the old brown box or wall socket for phone service, since it’s fibre-only.

If you’re in one of these new fibre areas, remember: the default Virgin packages will be broadband (and TV) only. They won’t include a phone line. But with a provider like Phonely, you can add a phone service back in over the top of that broadband. Virgin’s new network is fantastic for speedy internet, and with Phonely, it can be fantastic for your phone calls too, even though Virgin themselves aren’t providing the landline. You truly get the best of both worlds: ultrafast internet and a working home phone!

Tip: Not in a fibre area yet? If you still have Virgin’s older cable service with a phone line, you’ll eventually be moved to digital voice as well. You can proactively switch to Phonely to port your number at any time, or wait until fibre arrives. Phonely works over any internet connection, not just Virgin fibre.

Why You Might Still Miss a Traditional Line (and How Phonely Helps)

Some customers are understandably nervous about moving away from the old-school landline. It’s worth noting a few things you might miss about the traditional line and what to consider when switching to a VoIP-based home phone:

• Power Outages and Emergencies: One big difference is that old analogue phones drew power from the exchange, so they worked even during a power cut. With a broadband-based phone, if your power or router goes out, your home phone will not work until power is restored.
  However, Phonely’s service is also available via a free-to-use (as long as you’re a Phonely customer) mobile app, this allows you to still make/receive calls during a power outage, or even out on-the-go.
• Telecare Devices and Alarms: If you have burglar alarms, health pendants, or door entry systems that used the old phone line, those may not be compatible with VoIP without adjustments. It’s important to check with your device provider to see if they offer an internet-based solution or adapter. In many cases, newer alarm systems have mobile or internet connectivity options to replace the landline connection. Before switching, ensure any critical device (like a care alarm) can work over broadband or have an alternative in place.
• Keeping Your Familiar Number: People often worry “Will I lose my number?”. With Phonely, you don’t have to. Number porting lets you seamlessly carry over your existing telephone number to the new service, so friends and family can reach you as always. Just be sure not to cancel your current landline before porting (Phonely will handle the transfer process for you).
• That Old Dial Tone Feel: Some of us simply like the nostalgia and simplicity of a classic landline phone, picking up the receiver and hearing a dial tone. The good news is a VoIP service like Phonely replicates that experience. When you connect your regular phone to the Phonely adapter, you do get a dial tone and can dial numbers normally. Your phone rings when someone calls, just like it always did. In short, the user experience at home remains virtually the same. We make sure the transition is as smooth as possible, so it still feels like “just picking up the phone and calling”, only it’s over the internet now.

Lastly, keep in mind that without any voice service on Day 1 of your Virgin fibre installation, you would be left with just broadband and no phone. That’s where Phonely steps in – we fill that gap so you’re not without a phone line at allphonely.co.uk. If having a reliable home telephone is important to you, Phonely ensures you won’t have to give it up when upgrading to fibre.

Final Thoughts: Fibre + Phonely = The Best of Both Worlds

Virgin’s new full-fibre network is incredibly fast and future-proof, but it’s currently landline-free. Fortunately, with Phonely, you don’t have to say goodbye to your home phone at all. We built Phonely to make sure that as the UK moves to fibre broadband, you can bring your familiar landline number along for the ride. It’s a seamless way to stay connected: you get the speed of fibre and the comfort of a traditional phone service combined.

In summary: Yes, you can keep your landline with Virgin Media’s fibre, you’ll just deliver it in a new, digital way. Phonely’s service is here to give you that classic landline experience over your Virgin broadband connection, easily and affordably.

Key takeaway: Upgrading to Virgin’s fibre doesn’t mean losing touch with the people who call your landline. With Phonely, your phone will work just like before, and your number stays yours.