Phonely's Fair Usage Policy

You may only use our services for legitimate private, personal and domestic purposes. You may not use them for commercial or business purposes, unless otherwise agreed in writing.

What is a fair usage policy?

A Fair Usage Policy is a set of guidelines established by a us (Phonely) to ensure that all our users have fair and equal access to our service.

This policy helps prevent abuse, misuse, or excessive use of the service by setting reasonable limits and outlining acceptable and unacceptable behaviours.

It aims to promote fairness, maintain service quality for all users, and address any issues that may arise due to overuse or misuse of the service.

Acceptable Usage

Phonely's service is designed for use in a regular home, not for businesses or large extended families. It's made to handle the typical calling habits of most people living in a house (what we call "normal" residential use), like making regular calls.

Phonely's residential plans are only for personal use in a single home and it's not for business purposes. Only the person who owns the account, their immediate family members living in the same house and the additional numbers registered with Phonely can use these plans.

Package Specific Limits

What happens if I go over my minutes?

If you exceed our fair usage policy then you'll be billed £0.14 per minute, plus £0.10 call setup charge. Charges will stop once your inclusive minutes reset on your next billing day.

Unacceptable Usage

Here is a non-exhaustive list of activities that go against this policy:

(a) Making an exceptionally high number of calls or spending an unusually long time on calls.

(b) Making a large number of calls to an unusually high number of different people.

(c) Making calls with the intention of artificially increasing the amount of traffic on our network.

(d) Making multiple calls at the same time (concurrent calls).

(e) Reselling our services to earn money or rewards, like vouchers or credit, including using services that offer "cash back" or "cash for calling."

(f) Using our services mostly for call forwarding (either international or domestic), conference calls, or directory enquiries.

(g) Using our services, or letting others use them, in a way that breaks the law, is illegal, or harms the experience of other users.