How It Works: Buying For Someone Else
Protecting Your Loved Ones is Now Even Easier
With the old copper phone network switching off by January 2027, now is the time to set an older relative up on a safe, modern line. Help the people you care about keep their confidence and independence while you guard them from afar against phone scams and fraud.
Why Phonely?Telephone fraud is on the rise & risking the health of those most vulnerable. Now with VoIP technology, it's time to take action!
The stats on fraud and health are startling.
Year ending March 2022...
saw a 25% uplift in telephone crime taking the figure of fraud offences to 4.5 million.
77% of people...
lost up to £250 to scams in 2022, & losing just £100 can leave ¼ of people in a financial crisis.
The loss of confidence...
& independence in fraud victims makes them 2.5 times more likely to enter care or pass away within the same year.
Why scam protection matters for your parent
Older people are deliberately targeted by scam callers, and as the phone network moves to digital it has never been more important to get their protection right. Phonely's CallGuard is police-endorsed scam call protection that blocks known fraud and nuisance numbers before your parent's phone even rings, and lets you step in from afar if a caller ever seems suspicious.
For practical steps you can take today, read our guide on how to stop scam calls on an elderly parent's landline.
Take Charge as a
Trusted Person
Ofcom reports that victims of scams are 29% more likely to be targeted again. So open a Phonely with CallGuard account for someone you care about and be part of the barrier that stops scammers in their tracks.
Be there always, even when you worry you don’t have the time.
Call recording & anti-fraud intro
All calls are automatically recorded, and before connection, the caller will be warned of this. Listen back to calls at your convenience to check for suspicious activity and keywords you may have been alerted to.
Live alerts & call join
You may be alerted that your loved one has answered a call with an international or withheld number, or that they've been on the phone for an uncharacteristically long time. In this instance, you can join in, ask quetions or even shut the call down completely. If they are able, your loved one can also invite you to a call should they need support.
Keyword notifications
Your phone will receive a notification after a call should one of our pre-set keywords have been mentioned during the conversation; words such as ‘sale,’ ‘bank,’ or ‘money’ (Phonely CallGuard+ only). You can even set your own keywords on the account dashboard.
The Gift of Simplicity
Just discussing scam protection with your loved ones can bring new fears to the surface. Any changes taking place have the potential to overwhelm them and choosing the right device to suit their needs, will go a long way to make the transition a smooth one.
What to say to your parent about switching
Worried they will resist the change? That is completely normal, and it is usually far easier than you expect. Here are a few reassuring things you can say:
- “Your phone will work exactly the same. You pick it up and dial, just like always.”
- “You can keep your own number, so there is nobody to tell and nothing new to remember.” With Phonely you can transfer their number for free.
- “It actually makes your phone safer, because it blocks scam and nuisance calls before they reach you.”
- “I will set it all up and look after it for you, so there is nothing for you to worry about.”
Keep Their Existing Handset
If your loved one is new to VoIP, their current phone may not be compatible. If this is the case & it would be easier for them to carry on using the handset that they know and love, then a simple adapter is all you will need to provide them with. Just plug their phone into the adapter & the adapter into the router and their all set.
Give them Big Buttons
If your loved one has challenges with dexterity, then a quick dial, big-buttoned phone will make staying connected a doddle! You can add photos for them for easier quick-dial selection and set the HELP button up for emergency contact so they can alert you for assistance whenever needed.
Offer Mobility
Your loved one may enjoy chatting all over the house. If that’s the case then provide them with our cordless phone. Just plug the base into their router and it’s good to go. Add their speed-dial contacts for a one button connection, and if you’re worried about charging, it has up to 35 hours of talk time or up to 400 hour standby time!
For more details and all the technical stuff, click on the ‘Find Out More’ buttons above, or visit our store.
Have full control with your online dashboard & Trusted Person App
Phonely with CallGuard has so many features that are designed to help you protect your loved ones from telephone crime. We also allow you to assist further by offering management of the account to yourself. This is especially useful if you know that the person you are opening the account for cannot confidently control it for themselves.
As a Trusted Person, you can make changes and view the features via the online account dashboard or the Trusted Person App. Also if your loved one has a mobile phone, you can install Phonely's Call App for them for easier use, and if required, restricted this use. Again you can customise the app without even being in the room with your loved one.
See Our Price PlansWhat our customers say
Real reviews from people who've switched to Phonely.
“Great service very helpful on the phone and performed as they said delivering equipment and transferring my number very quickly. Cannot find a fault. Highly recommended.”
John Harrison, TrustpilotBlogs & Updates
The latest news, updates and guides from Phonely.
My BT Landline Is Being Switched Off – What Are My Options in 2026?
Best Home Phone for Elderly Parents in the UK (2026 Guide)
Best Home Phone Service UK 2026: VoIP, Scam Blocking and BT Alternatives Compared
